Please note, our only official website and social channels are as follows:
- Website: www.kryptominers.store
- Facebook: https://www.facebook.com/kryptominers.store
- Telegram: https://www.telegram.com/kryptominers11
- Twitter: https://twitter.com/kryptominers11
*NOTE: All our social media handles are for promos and advertisements ONLY. We will NEVER ask for any form of payment, your personal data, order details via social media.
Please remember, Kryptominers will never ask you for any form of payment:
- via any of our social media channels
- that is unrelated to your placed order of an ASIC miner
- via any other email than our official: info@kryptominers.store
Please do not sent any form of payment to anyone claiming to be Kryptominers unless it fits in with our guidance.
We currently do not have any other sister websites through which we sell our miners.
If you have come across any websites, social media channels or any other online profiles who are or have used our business information or who claim to be related to Kryptominers, please contact us immediately at: info@kryptominers.store
Here are some ways to help avoid online shopping hassles
Before buying online:
- Check the seller’s website. Look for https:// or a closed padlock icon. That tells you the site is secure (however this does not guarantee 100% that the website is legitimate).. Review the website’s privacy policy so you know what personal information the site is collecting, why it’s being collected, and how it will be used.
- Learn about the seller and product. Identify the seller’s business name, physical address, telephone numbers and other contact information, which you can use if you have questions or problems. Make sure you understand the description of the item you are buying.
- Check the shipping, return, and refund policies before you buy. Check the company’s FAQ page. Inquire about the availability of the product. What are the shipping dates? Who pays for shipping? If ordering internationally, who pays for customs clearance? Who pays for returns? How many days do you have to return the item? Is the return policy different for sale items?
- Check for additional costs and terms. Read the terms and conditions of the sale. For example, are there restocking fees if you make a return? What are the accepted payment methods? Are warranties or service contracts available? How much do they cost, and is there a third party involved?
After buying online:
- Keep records. Save screenshots and other records of the purchase, like the description, price, payment receipts, order confirmations, and any messages from the seller or any other online communication.
- Know your rights. Typically, if you have purchased from a legitimate company, you have most of the same rights when you buy online as you do when buying in person (though cross-border transactions can introduce complications). However, you may not be protected if you purchase a fake or an impersonating company, so we would advise you to do your due diligence before placing an order with any company online.
If you do not receive your order on time:
- Contact the seller to find out what happened and try to resolve the problem.
- Put your complaint in writing
- Give a brief explanation of the problem, and how you want it resolved. For example, with a refund, repair, exchange, or store credit.
- Include a date you want to hear back by. Allow several days.
- If your complaint is not resolved within the time you set, here are some options:
- If the seller was operating within an online marketplace, contact that company to pursue your claim.
- If the seller was operating through some other website or social media platform, contact that platform to see if it will help.
- You may have some protections if you paid with a credit card. Contact your credit card company. Explain that you never got your order and ask them to reverse the charge made to your card.
- If you paid some other way, contact that payment program to see if it will help.
- If the seller participates in an industry accreditation program, dispute resolution program, or other third party program endorsing their products, contact that program to see what other recourse you may have.
- Contact your national and/or local consumer authority.
- If you think you may be dealing with a scammer outside your country, report it to: Econsumer.gov – your complaints can help consumer agencies around the world spot trends and work together to prevent international scams. Your reports can also help other people avoid the same problem.
Reporting Tips
It’s up to you to determine how much personal information you provide. Providing your contact information will make it easier if econsumer.gov members need to reach you to gather more information about your complaint. And the more information you can provide about your experience – such as dates, amounts, and other details – the more valuable your report likely will be.
Please stay vigilant and we thank you for your continuous support!
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