FAQs

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You can place an order through our official website.

To place an order offline, you can reach out to us either on Whatsapp/Email Address/Live Chat or over a phone call.

Our team will help you place your order and ensure its quick delivery.

For more details, contact us today!

You will receive an order confirmation mail on your registered email address (for registered users) and an instant confirmation message on the website. On the contrary, if you are a guest user, you will only be able to the message on the website upon your order confirmation.

In case you don’t receive a confirmation email, you can check the status of your order by contacting our team.

We help you with alterations to the customer’s shipping details. However, if the product has been shipped, we will be unable to make the necessary alterations.

You will receive regular updates on your registered email address about details relating to your order. If you are unable to access your registered email address, you can track your order status through the ‘Track My Order’ section on our website.

If you fail to access details through either of the above way, contact our support agent on live chat for immediate solution directly.

No, we regret to inform you that we don’t allow cancellations once the order has been placed.

You will receive a power supply based on your country’s standards.

We deliver miners to over 100 countries worldwide and provide our clients with power supplies based on the country’s standards so that they can start mining quickly without much hassle.

If you order more than 1 miner, you can contact us for special discounts.

Our miners are shipped to over 100 countries, each with different compatibility requirements for power cords/cables.

All our miners ship out with their respective power cords and cables. It is your responsibility to determine your country’s voltage requirements before demanding for cords.

However, you can source power cords/cables locally for your miner.

No, we are crypto enthusiasts. We accept payments ONLY  though:

1. Cryptocurrency

In case you have a preferred way of payment except the above two, get in touch with our team, who will help you with your order payment.

Due to the high demand of ASIC miners, we ask our customers to pay for their order and provide a copy of their payment receipt within 24 hours of placing the order.

Please note, we are not able to reserve any units for our customers until the payment for the order has been received.

Although we prefer to receive payments in full, as long as the full amount is sent within 24hrs and you’ve added your order details to all parts of your transfers, we do allow for payment to be sent in parts. Due to the high demand of ASIC miners, we ask our customers to provide proof of payment within 24 hours of placing the order.

Once an order has been paid for, please send us a copy of crypto payment proof to: info@krytpominers.store

Although we recommend payments via Coinbase, you do not specifically need a Coinbase account to make payment for your order in cryptocurrency. At checkout you can make payment from any account / company in which you hold your cryptocurrency.

No, the prices of the miners on our website don’t fluctuate on a daily basis, but it does fluctuate on a frequent basis. We request you to confirm product price through our website before placing an order.

We are encountered with a high number of orders each day and thus, we recommend you check the product’s page on our website. Out-of-stock products will be indicated on respective products.

If you wish to purchase 2 or more miners, you can apply a coupon from on the website. In case there are no coupons available at the time of your order placement, we request you to contact our live support agents who will help you with special bulk order discounts on our miners.

No, our prices are inclusive of power supply costs.

The miner prices on our website are listed in US$.

Yes, the stated price is inclusive of shipping costs which include doorstep delivery.

Yes, we believe in transparent pricing of our products and don’t have any hidden charges associated with the miner. You won’t pay any more than the price you see associated to your desired product.

Ideally, the manufacturer’s warranty varies from 180-360 days based on the miner’s make and model.

Yes, the stated prices of a miner on this website are inclusive of shipping costs.

Although some of our shipping operations are handled from our Hong Kong facility, 85% of our miners are stored in and shipped from our USA Shipping facility.

Unfortunately, as per our terms and conditions, we are not able to offer any cancellations, exchanges or refunds once an order has been placed and processed. Order is classified as processed as soon as the payment is received.

You can view our full terms and conditions here.

We ensure fast shipping of our products i.e. within 48-72 hours after payments have been cleared.

We ship our products worldwide, however, as there a handful of countries where customs clearance can be slightly more difficult than the rest, we are ready to assist with these one your orders have been placed.

We help you with lower invoicing that will eventually lead you to paying a lower customs duty while importing the miner. This is NOT an automated process. It has to be requested for at the time of placing your order so we prepare the necessary paperwork.

If your order consists of several units and they are of different make, release batch or if they are used:

They will be shipped separately and in line with our standard processing and shipping times. As soon as each part is dispatched, a tracking number will be added to your order page. This will continue until all units are dispatched, and then your order status will change to Fulfilled.

If your order consists of several units and they are of the same make and batch:
On rare occasions parcels can be transited in other pallets and Shipping company can take a bit of extra time to arrange it on board. We advise our customers to contact the relevant shipping company at first instance to speed up the process of clearance and schedule delivery for the rest of the parcels in the shipment.

Although not all miners have Certificates of Conformity, we do have them for most of our miners. Please send us an email and we will either issue you with a certificate or we will provide you with a link for a download from the manufacturers website.

The profitability of each miner (per day) can be checked here

All ASIC miners sold by Kryptominers (if provided by the manufacturer) come with their original, only Chinese power outlet cables. As these cables are not fit for use in the rest of the world, sometimes, for safety measures, the manufacturer will not include their Chinese power outlets with the miner when shipping outside of China.

Power cables suitable for European, UK, American or any other type of power sockets can be easily purchased online or at most electronics stores.

Below you can see which power supply cable is necessary for each type of ASIC miner:

C13 16-20amp Power Cable:

1) Bitmain

2) Innosilicon

3) IBeLink (BM-S1, BM-N1, BM-K1)

C19 16-20amp Power Cable:

1) Canaan

2) Goldshell (apart from Goldshell Mini-Box miners which need C13 power cables)

3) IBeLink (BM-N3, BM-K3)

4) Whatsminer

5) StrongU

Absolutely. To ensure your warranty for the miner isn’t breached, please send us an email before disassembling the miner.
In your email, please give us your order number, describe the problem and provide the serial number of the affected miner.

Please note, if you disassemble the miner without approval, miners warranty will be void.

Full warranty details can be viewed here: https://kryptominers.store/warranty/

Please send us a quick email and we will provide you with all of the documentation you require.

We can provide you with full assistance from setting up to troubleshooting.

All of our miners are very simple to set up and are nearly ready to go from the box.

You will need to make sure you have an Ethernet cable to plug your miner into your router and the correct power cord.

For most miners, there is a user manual to assist with setting up, but if required, we are more than happy to assist.

In order to provide the necessary conditions for successful operation of the miner, we would advise you to prepare a stable network and power supply as well as a ventilated environment. Once this is done, you may wish to review the user guide, apply for a mining pool account and watch some tutorials relevant to your specific miner.

Please conduct a preliminary inspection of miner before operation and if you find anything outside the norm, please take photo and contact us immediately.

• Check whether the appearance of the miner is deformed or damaged, check fan and connect wire as well.
• Check whether miner has abnormal noise, and observe whether there are any radiating fins falling off.

Do not disassemble the miner by yourself. The miner is affixed with anti-disassembly label. The miner immediately loses warranty service while user disassembles without any permission.

ASIC miners are built for longevity. Therefore, most miners will continue to be usable for years to come and provide profitability in the foreseeable future. Please take into consideration the profitability of ASIC miners is impacted by a number of things including: the mineable coins value, the power consumption and hashrate.

The bandwidth of your crypto mining will depend on some factors. Traditionally, crypto mining does not use a lot of bandwidth. There is no specific amount of bandwidth crypto mining uses. But, at an average, if you’re mining on your own, you will need a bandwidth speed of 15kbps for inbound transactions and 12kbps for outgoing transactions.

When running an ASIC miner please make sure you have the right environmental conditions. Some small miners such as the Goldshell KD-box, Dogecoin Mini, SC Box miners are built for use at home or the office. However, if you are running a larger and more powerful ASIC miner at home you would need to make sure you have ventilation and cooling systems in place to stop the miner from overheating. This way you can reduce your downtime and keep the miner running and profitable throughout the year.